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  • Business & Information Systems Engineering - The International Journal of WIRTSCHAFTSINFORMATIK
  • BISE 60(2) - April 2018
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Eliciting and Modeling Business Process Stories

Author:
Simões, David [DBLP] ;
Antunes, Pedro [DBLP] ;
Carriço, Luis [DBLP]
Abstract
Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.
  • Citation
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Simões, D., Antunes, P. & Carriço, L., (2018). Eliciting and Modeling Business Process Stories.   Business & Information Systems Engineering: Vol. 60, No. 2. Springer. (S. 115-132). DOI: 10.1007/s12599-017-0475-3
@article{mci/Simões2018,
author = {Simões, David AND Antunes, Pedro AND Carriço, Luis},
title = {Eliciting and Modeling Business Process Stories},
journal = {Business & Information Systems Engineering},
volume = {60},
number = {2},
year = {2018},
,
pages = { 115-132 } ,
doi = { 10.1007/s12599-017-0475-3 }
}

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More Info

DOI: 10.1007/s12599-017-0475-3
ISSN: 1867-0202
xmlui.MetaDataDisplay.field.date: 2018
Content Type: Text/Journal Article

Keywords

  • Business process modeling
  • Modeling tools
  • Organizational storytelling
  • Process stories
Collections
  • BISE 60(2) - April 2018 [9]

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Diese Digital Library basiert auf DSpace.

 

 


About uns | FAQ | Help | Imprint | Datenschutz

Gesellschaft für Informatik e.V. (GI), Kontakt: Geschäftsstelle der GI
Diese Digital Library basiert auf DSpace.