Now showing items 1-2 of 2
Benchmarking E-Government Quality - Whose Quality Are We Measuring?
Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2016
This paper analyses the results of several years of benchmarking of public online services in Norway. We compare these data, which are showing significant differences in measured quality between small and larger municipalities, with results from a comprehensive survey measuring citizens' satisfaction with public services. ...
Evaluating the Efficacy of E-Participation Experiences
Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2040
In the last decade, a number of e-participation experiences have been collected based on the use of information and communication technologies (ICT). These projects have made a contribution to the revitalisation of democracy by increasing transparency in governance and creating new political spaces for communication and ...