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dc.contributor.authorBikfalvi, Andrea
dc.contributor.authorRosa, Josep Lluís de la
dc.contributor.authorKeefe, Terence N.
dc.contributor.editorWimmer, Maria A.
dc.contributor.editorJanssen, Marijn
dc.contributor.editorMacintosh, Ann
dc.contributor.editorScholl, Hans Jochen
dc.contributor.editorTambouris, Efthimios
dc.date.accessioned2018-10-12T11:48:50Z
dc.date.available2018-10-12T11:48:50Z
dc.date.issued2013
dc.identifier.isbn978-3-88579-615-2
dc.identifier.issn1617-5468
dc.identifier.urihttp://dl.gi.de/handle/20.500.12116/17286
dc.description.abstractA considerable aspect in improving e-government services is the development of e-services that satisfy citizen needs in a more efficient way. In order to provide high quality service adequate service quality assessment models should be constructed. This article is aimed to propose a methodology for developing holistic service quality assessment tools with special emphasis on online information. Consequently, a methodological proposal is constructed (e- InfoQual) and it is tested in 5 participant local administrations part of a complex IT project, generating service innovation ultimately aiming to bring value for citizens. It usefullness is argued for the two main communities involved, namley researchers and practitioners.en
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofElectronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2017
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-221
dc.titleE-Government Service Evaluation: A Multiple-item Scale for Assessing Information Qualityen
dc.typeText/Conference Paper
dc.pubPlaceBonn
mci.reference.pages54-61
mci.conference.sessiontitleRegular Research Papers
mci.conference.locationKoblenz, Germany
mci.conference.date16-19 September 2017


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