Assessing process models with cognitive psychology
Abstract
The importance of a business process model to be understandable to its reader is widely acknowledged. In this vein, several approaches to assess and improve understandability exist, such as theoretical quality frameworks, modeling guidelines and process model metrics. In this paper we propose to investigate the issue of understandability from the angle of cognitive psychology. To this end, we discuss how the cognitive process of inference acts as a central process of problem solving. In particular, we illustrate in how far chunking, computational offloading and external memory might have an impact on the understandability of process models. Our propositions are theory-based so far and will serve as basis for planned empirical investigations, as discussed in the research agenda.
- Citation
- BibTeX
Zugal, S., Pinggera, J. & Weber, B.,
(2011).
Assessing process models with cognitive psychology.
In:
Nüttgens, M., Thomas, O. & Weber, B.
(Hrsg.),
Enterprise modelling and information systems architectures (EMISA 2011).
Bonn:
Gesellschaft für Informatik e.V..
(S. 177-182).
@inproceedings{mci/Zugal2011,
author = {Zugal, Stefan AND Pinggera, Jakob AND Weber, Barbara},
title = {Assessing process models with cognitive psychology},
booktitle = {Enterprise modelling and information systems architectures (EMISA 2011)},
year = {2011},
editor = {Nüttgens, Markus AND Thomas, Oliver AND Weber, Barbara} ,
pages = { 177-182 },
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
author = {Zugal, Stefan AND Pinggera, Jakob AND Weber, Barbara},
title = {Assessing process models with cognitive psychology},
booktitle = {Enterprise modelling and information systems architectures (EMISA 2011)},
year = {2011},
editor = {Nüttgens, Markus AND Thomas, Oliver AND Weber, Barbara} ,
pages = { 177-182 },
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
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More Info
ISBN: 978-3-88579-284-0
ISSN: 1617-5468
xmlui.MetaDataDisplay.field.date: 2011
Language:
(en)

Content Type: Text/Conference Paper