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Fostering the virtualization of service processes and touch points – Identification and documentation of E-Service potential in retail networks
INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC
Offering business services is widely considered a means for superior value creation. Increasing research activities in the emerging disciplines of Service Sciences and Service Science Management and Engineering (SSME) can be ascertained. Even so, the integration of service processes and their virtualization with suitable ...