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The nature of knowledge-intensive person-oriented services – Challenges for leveraging service engineering potentials
INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC
Knowledge-intensive person-oriented services (KIPOS) are predominately existent in sectors such as health care, home care or education. They are of high economic relevance in terms of market size and growth. Yet they are laggards in terms of leveraging typical service engineering potentials as applying (partial) automation, ...