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External factors determining information system adoption: A literature review on the technology acceptance model 

Digital Enterprise Computing (DEC 2016) Stei, Gerald; Rossmann, Alexander

Customer services in the digital transformation: social media versus hotline channel performance 

Digital Enterprise Computing (DEC 2015) Rossmann, Alexander; Stei, Gerald
Due to the digital transformation online service strategies have gained prominence in practice as well as in the theory of service management. This study examines the efficacy of different types of service channels in customer complaint handling. The theoretical framework, developed using complaint handling and social ...

User Engagement in Corporate Facebook Communities 

Digital Enterprise Computing (DEC 2015) Rossmann, Alexander; Stei, Gerald
The stimulation of user engagement has received significant attention in extant research. However, the theory of antecedents for user engagement with an initial electronic word-of-mouth (eWoM) communication is relatively less developed. In an investigation of 576 unique user postings across independent Facebook (FB) ...

Implementation Strategies for Enterprise Social Networks 

Digital Enterprise Computing (DEC 2017) Stei, Gerald; Rossmann, Alexander
In recent times, enterprises have been increasingly dealing with the use of social media in internal communication and collaboration. In particular, so-called Enterprise Social Networks (ESN), promise meaningful benefits for the nature of work in corporations. However, these plat-forms often suffer from poor degrees of ...

Sales 2.0 in business-to-business (B2B) networks: conceptualization and impact of social media in B2B sales relationship 

Digital Enterprise Computing (DEC 2015) Rossmann, Alexander; Stei, Gerald
In recent years, the rise of the digital transformation received significant importance in Business-to-Business (B2B) research. Social media applications provide executives with a raft of new options. Consequently, interfaces to social media platforms have also been integrated into B2B salesforce applications, although ...

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Author

Rossmann, Alexander (5)
Stei, Gerald (5)

Subject

Enterprise Social Networks (1)implementation strategy (1)technology acceptance (1)UTAUT (1)... View More

Date Issued

2015 (3)2016 (1)

Has File(s)

Yes (5)

About uns | FAQ | Help | Imprint | Datenschutz

Gesellschaft für Informatik e.V. (GI), Kontakt: Geschäftsstelle der GI
Diese Digital Library basiert auf DSpace.