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Quality evaluation in information systems outsourcing 

AIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM) Kalb Roses, Luís; Hoppen, Norberto; Ballaz, Bernard; Melle Freire, Karine
The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a functional (process, relationship) dimension. It is used the SERVPERF instrument from the SERVQUAL model, which has its structure assessed. ...

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Author

Ballaz, Bernard (1)
Hoppen, Norberto (1)Kalb Roses, Luís (1)Melle Freire, Karine (1)

Subject

Information Systems (1)outsourcing (1)quality evaluation (1)SERVQUAL (1)... View More

Date Issued

2006 (1)

Has File(s)

Yes (1)

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Gesellschaft für Informatik e.V. (GI), Kontakt: Geschäftsstelle der GI
Diese Digital Library basiert auf DSpace.