Konferenzbeitrag
Smile to Me: Investigating Emotions and their Representation in Text-based Messaging in the Wild
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Text/Conference Paper
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Datum
2019
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Verlag
ACM
Zusammenfassung
Emotions are part of human communication shaping mimics and representing
feelings. For this, conveying emotions has been integrated
in text-based messaging applications using emojis. While visualizing
emotions in text messages has been investigated in previous
work, we studied the effects of emotion sharing by augmented the
WhatsApp Web user interface – a text messenger people already use
on daily basis. For this, we designed and developed four different
visualizations to represent emotions detected through facial expression
recognition of chat partners using a web cam. Investigating
emotion representation and its effects, we conducted a four weeks
longitudinal study with 28 participants being inquired via 48 semistructured
interviews and 64 questionnaires. Our findings revealed
that users want to maintain control over their emotions, particularly
regarding sharing, and that they preferably view positive emotions
avoiding unpleasant social situations. Based on these insights, we
phrased four design recommendations stimulating novel approaches
for augmenting chats.