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dc.contributor.authorAhrend, Norbert
dc.contributor.authorWolf, Petra
dc.contributor.authorRäckers, Michael
dc.contributor.authorDentschev, Alexander
dc.contributor.authorJurisch, Marlen
dc.contributor.editorPlödereder, E.
dc.contributor.editorGrunske, L.
dc.contributor.editorSchneider, E.
dc.contributor.editorUll, D.
dc.date.accessioned2017-07-26T10:58:38Z
dc.date.available2017-07-26T10:58:38Z
dc.date.issued2014
dc.identifier.isbn978-3-88579-626-8
dc.identifier.issn1617-5468
dc.description.abstractIn spite of their common legal basis public sector organizations have developed a plethora of diverse forms and service descriptions for similar or even identical citizen services. As a consequence for citizens as well as for businesses it is difficult to understand the wording of forms and the procedures necessary for citizen and business services. Public administration cannot profit from synergy effects which could be gained by a shared effort for developing these information - although a holistic approach for an integrated information management should be the goal of strategy. The aim of this paper is to combine and integrate data and information from the information domains of services, processes and forms from the public sector domain and provide a holistic approach to make them usable for information managers in the field. To this end, we identify the essential relationships and effects of these information domains on the administrative action. We develop a framework based on the information needs outside of the administration (citizens and private sector) and within the administration, which represents content and interaction. We also examine to which extent such a structure can be further defined on a more detailed level and integrated.en
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofInformatik 2014
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-232
dc.titleFederal information management - context and effectsen
dc.typeText/Conference Paper
dc.pubPlaceBonn
mci.reference.pages1499-1511
mci.conference.locationStuttgart
mci.conference.date22.-26. September 2014


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