A voiceportal enhanced by semantic processing and affect awareness

Abstract
In order to improve the automation rate of state-of-the-art IVR systems we introduce the application of two key technologies. Semantic processing is performed to analyze the input utterance of the user and to generate a suitable system output based on a given domain model. Additionally, affect awareness is used for monitoring the emotional state of the user.
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Burkhardt, F., Stegmann, J. & Ballegooy, M. v., (2005). A voiceportal enhanced by semantic processing and affect awareness. In: Cremers, A. B., Manthey, R., Martini, P. & Steinhage, V. (Hrsg.), Informatik 2005 – Informatik Live! Band 2. Bonn: Gesellschaft für Informatik e.V.. (S. 582-586).
@inproceedings{mci/Burkhardt2005,
author = {Burkhardt, Felix AND Stegmann, Joachim AND Ballegooy, Markus van},
title = {A voiceportal enhanced by semantic processing and affect awareness},
booktitle = {Informatik 2005 – Informatik Live! Band 2},
year = {2005},
editor = {Cremers, Armin B. AND Manthey, Rainer AND Martini, Peter AND Steinhage, Volker} ,
pages = { 582-586 },
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
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ISBN: 3-88579-397-0
ISSN: 1617-5468
xmlui.MetaDataDisplay.field.date: 2005
Language: en (en)
Content Type: Text/Conference Paper
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