i-com: Vol. 20, No. 3 Hassenzahl, Marc; Burmester, Michael; Koller, Franz
Twenty years ago, we published an article in the first issue of the i-com entitled “Usability ist nicht alles” (Burmester et al., 2002), that is, “Usability isn’t everything”. This was certainly a provocative title. For most German researchers and practitioners of Human-Computer Interaction (HCI) usability was all there ...