Konferenzbeitrag
Semantic MediaWiki as an integration platform for IT service management
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Dokumententyp
Text/Conference Paper
Dateien
Datum
2010
Autor:innen
Zeitschriftentitel
ISSN der Zeitschrift
Bandtitel
Quelle
INFORMATIK 2010. Service Science – Neue Perspektiven für die Informatik. Band 2
Regular Research Papers
Verlag
Gesellschaft für Informatik e.V.
Zusammenfassung
We describe our work on using Semantic MediaWiki as a central platform for managing IT services and the underlying technical components within an organization. We present our toolkit of MediaWiki extensions which add ITSM-specific functionalities to Semantic MediaWiki and describe their interactions. We also outline the benefits gained by using Semantic Technologies in IT Service Management.