Konferenzbeitrag
A voiceportal enhanced by semantic processing and affect awareness
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Datum
2005
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Gesellschaft für Informatik e.V.
Zusammenfassung
In order to improve the automation rate of state-of-the-art IVR systems we introduce the application of two key technologies. Semantic processing is performed to analyze the input utterance of the user and to generate a suitable system output based on a given domain model. Additionally, affect awareness is used for monitoring the emotional state of the user.