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Approaches for mapping E-government services

dc.contributor.authorDelafontaine, Serge
dc.contributor.authorEvéquoz, Florian
dc.contributor.authorSchumann, René
dc.contributor.editorLück-Schneider, Dagmar
dc.contributor.editorGordon, Thomas
dc.contributor.editorKaiser, Siegfried
dc.contributor.editorLucke, Jörn Von
dc.contributor.editorSchweighofer, Erich
dc.contributor.editorWimmer, Maria A.
dc.contributor.editorLöhe, Martin G.
dc.date.accessioned2018-10-05T10:48:33Z
dc.date.available2018-10-05T10:48:33Z
dc.date.issued2014
dc.description.abstractA process cartography, or process map, hierarchically classifies the processes of an organization into meaningful domains. It provides an overview of the operations in the organization, eases the identification of processes and facilitates the communication across departments. Switzerland has defined a unified cartography for E-Government Services (eCH-0145). In this work, we discuss advantages and disadvantages of this cartography by comparing it to related work and applying it to map the processes of a Swiss canton in a proof-of-concept field study. Then, inspired from related work, we introduce the matrix cartography based on a meta-process describing E-Government Services. We provide initial evidence that the matrix cartography can be used as an alternative to eCH-0145. Future work will include further confirming the suitability of the matrix cartography in collaboration with Swiss public administrations.en
dc.identifier.isbn978-3-88579-623-7
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/17038
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofGemeinsam Electronic Government ziel(gruppen)gerecht gestalten und organisieren
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-229
dc.titleApproaches for mapping E-government servicesen
dc.typeText/Conference Paper
gi.citation.endPage111
gi.citation.publisherPlaceBonn
gi.citation.startPage97
gi.conference.date20.-21. März 2014
gi.conference.locationBerlin
gi.conference.sessiontitleRegular Research Papers

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