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Case-based menu creation as an example of individualized experience management

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2011

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Gesellschaft für Informatik e.V.

Zusammenfassung

This paper presents a Case-Based Reasoning application for individualized experience management. We describe how such intelligent technologies can be used for implementing applications in small and medium sized enterprises by introducing a realized application. The application is called dinerplus and organizes guests and menus for a hobby chef, restaurant or catering service. Further we discuss related work on the aspect of experience management in SMEs using intelligent systems.

Beschreibung

Bach, Kerstin; Reuss, Pascal; Althoff, Klaus-Dieter (2011): Case-based menu creation as an example of individualized experience management. 6th Conference on Professional Knowledge Management – From Knowledge to Action. Bonn: Gesellschaft für Informatik e.V.. PISSN: 1617-5468. ISBN: 978-3-88579-276-5. pp. 214-223. Regular Research Papers. Innsbruck, Austria. February 21-23, 2011

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