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Renegotiating Interaction Routines: Adoption of Skype in the Workplace

dc.contributor.authorJoisten, Martinade_DE
dc.contributor.editorGross, Tomde_DE
dc.date.accessioned2017-11-22T14:47:21Z
dc.date.available2017-11-22T14:47:21Z
dc.date.issued2007
dc.description.abstractSkype is a multimedia communication tool integrating Voice-over-IP (VoIP), Instant Messaging (IM) and video that can be used to support Real-Time-Collaboration (RTC) in the workplace. In this paper, we describe the adoption and use of Skype in dispersed teams in organizations. We show how Skype users evolve common conventions about using awareness information and modify their communication behaviour in mutual negotiation. We explain how this process of renegotiating routines for interaction during adoption is influenced by accustomed use patterns derived not only from pervasive telephony, but also IM. Our findings support Aoki & Woodruff’s (2005) postulation that ambiguity is crucial for (computer-mediated) interaction and show that hybrid media stimulate hybrid forms of communication.de_DE
dc.identifier.isbn978-3-486-58496-7
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/7269
dc.language.isoen
dc.publisherOldenbourg Verlagde_DE
dc.relation.ispartofMensch und Computer 2007: Interaktion im Pluralde_DE
dc.titleRenegotiating Interaction Routines: Adoption of Skype in the Workplacede_DE
dc.typeText/Workshop Paperde_DE
gi.citation.endPage306
gi.citation.publisherPlaceMünchende_DE
gi.citation.startPage303
gi.document.qualitydigidocen_US

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