Modelling Business Process Performance
ISSN der Zeitschrift
Business process and services computing – 1st international working conference on business process and services computing – BPSC 2007
Regular Research Papers
Gesellschaft für Informatik e. V.
We present a business process performance evaluation approach based on a hierarchy of interacting analytical performance models from semantic- oriented key performance indicator model through to the resource allocation optimisation model. Discussion of the human-centric process performance evaluation supported by the state-of-the-art presentation provides the motivation for our research work. Presentation of the hierarchical performance modelling architecture is followed by the detailed presentation of the component models representing respective performance evaluation perspectives.