Designing Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management
| dc.contributor.author | Fuchs, Alexander | |
| dc.contributor.author | Bittmann, Sebastian | |
| dc.contributor.author | Özcan, Deniz | |
| dc.date.accessioned | 2017-08-28T11:46:14Z | |
| dc.date.available | 2017-08-28T11:46:14Z | |
| dc.date.issued | 2015 | |
| dc.description.abstract | Suppliers of Product-Service Systems (PSS) pursue the objective of creating long-term customer relationships. In order to achieve that, PSS in Business to Business (B2B) markets need to be designed as a tool for PSS suppliers and clients, supporting them in achieving their certain business goals. One approach can be applied by identifying common goals and aligning all PSS-related management activities. This paper shows how this approach can be designed in a systematic way. Therefore, a consecutive framework for the development and configuration management of customer-specific PSS in B2B markets is derived. Applying it to a case study of food industry, the framework’s relevance and its transferability into practice is demonstrated. | en |
| dc.identifier.doi | 10.18417/emisa.10.1.6 | |
| dc.identifier.pissn | 1866-3621 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Enterprise Modelling and Information Systems Architectures - An International Journal: Vol. 10, Nr. 1 | |
| dc.title | Designing Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management | en |
| dc.type | Text/Journal Article | |
| gi.citation.endPage | 124 | |
| gi.citation.publisherPlace | Berlin | |
| gi.citation.startPage | 109 | |
| gi.conference.sessiontitle | Special Issue on Service Systems and Applications |
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