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Modeling service-flow

dc.contributor.authorKlischewski, Ralf
dc.contributor.authorWetzel, Ingrid
dc.contributor.authorBaharami, Ali
dc.contributor.editorGodlevsky, Mikhail
dc.contributor.editorMayr, Heinrich C.
dc.date.accessioned2020-01-07T11:50:43Z
dc.date.available2020-01-07T11:50:43Z
dc.date.issued2001
dc.description.abstractAs e-business is invading the service industry and the public sector, there is a need for a service-flow management of those processes, which consist of a sequence of interrelated sub-services. Making use of the potentials of internet applications, service-flow management aims at providing these service in an effi- cient manner, at improving customer relationship management in the field of ten- sion between routine and situated/personalized service provision, and at providing flexible IT support for service providers and/or clients at each service point. Based on object oriented, workflow and user oriented modeling techniques, we model service-flow patterns by identifying sequences of service points, each capturing the specific service tasks and their respective pre- and post-conditions from the pro- vider’s point of view. This service-flow modeling approach may be supported by the modeling tools Visio® and Process@Work. We present some results from two cases of service-flow modeling, each with a short case description and a discussion of the models’ application for technical and orga nizational development.en
dc.identifier.isbn13-88579-331-8
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/30744
dc.language.isoen
dc.publisherGesellschaft für Informatik e. V.
dc.relation.ispartofInformation Systems Technology and its Applications, international conference ISTA'2001
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-2
dc.titleModeling service-flowen
dc.typeText/Conference Paper
gi.citation.endPage272
gi.citation.publisherPlaceBonn
gi.citation.startPage261
gi.conference.dateJune 13-15, 2001
gi.conference.locationKharkiv, Ukraine
gi.conference.sessiontitleRegular Research Papers

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