“Need tweets”: new insights about customer needs from micro blog data in the field of E-mobility

Kühl, Niklas; Goutier, Marc (2016): “Need tweets”: new insights about customer needs from micro blog data in the field of E-mobility. Informatik 2016. Bonn: Gesellschaft für Informatik e.V.. PISSN: 1617-5468. ISBN: 978-3-88579-653-4. pp. 1363-1376. Klagenfurt. 26.-30. September 2016