Towards acceptance of socio-technical systems – An emphasis on the requirements phase
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ISSN der Zeitschrift
INFORMATIK 2013 – Informatik angepasst an Mensch, Organisation und Umwelt
Regular Research Papers
Gesellschaft für Informatik e.V.
This paper is not a technical research paper, but discusses some essential reasons why socio-technical systems do not get the acceptance by endusers that is typically needed for a successful usage of the systems. One major prerequisite to achieve sufficient acceptance is to ensure a specific treatment of end-users, and stakeholders in general during the requirements engineering phase. Reasons for resulting low acceptance of socio-technical systems in the requirements phase are discussed both, from an industry as well as from an academic perspective.