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Specification and Application of a Domain Specific Modeling Language for Social Services

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dc.contributor.authorHolz, Felix
dc.contributor.authorVogel, Dennis
dc.contributor.authorFellmann, Michael
dc.contributor.editorKlein, Maike
dc.contributor.editorKrupka, Daniel
dc.contributor.editorWinter, Cornelia
dc.contributor.editorWohlgemuth, Volker
dc.date.accessioned2023-11-29T14:50:24Z
dc.date.available2023-11-29T14:50:24Z
dc.date.issued2023
dc.description.abstractFor developing process-oriented capabilities and henceforth advancing digitization, there is a need to structure and formalize the processes in the domain of social services to an extent where it can support social workers. Processes in social services are challenging to model due to their unstructuredness and knowledge-intensity; they require high flexibility from the workers, primarily caused by intensive work with human beings – the clients. Declarative languages like CMMN and ConDec promise to be a solution. Still, they are too complex and overloaded for persons without any experience in modeling to use them in a practical context. In this paper, a specification for a domain-specific modeling language (DSML) is defined to enable representing the process knowledge in the domain by simplifying the language to the domain’s core concepts: (client) goals to be achieved, occurring situations, and actions to be carried out. We applied the modeling language in a German real-world social care organization and elicited models, facilitating a workshop-based approach. The domain experts confirmed the resulting model’s usefulness, especially for guiding, training, and planning purposes.en
dc.identifier.doi10.18420/inf2023_190
dc.identifier.isbn978-3-88579-731-9
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/43119
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofINFORMATIK 2023 - Designing Futures: Zukünfte gestalten
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-337
dc.subjectSocial Services
dc.subjectPersonal Services
dc.subjectDomain Specific Modeling Language
dc.subjectNotation
dc.subjectFlexibility
dc.subjectKnowledge-intensive Processes
dc.subjectDeclarative Modeling
dc.titleSpecification and Application of a Domain Specific Modeling Language for Social Servicesen
dc.typeText/Conference Paper
gi.citation.endPage1894
gi.citation.publisherPlaceBonn
gi.citation.startPage1879
gi.conference.date26.-29. September 2023
gi.conference.locationBerlin
gi.conference.sessiontitleWirtschaft, Management Industrie - Workshop zum Stand, den Herausforderungen und Impulsen des Geschäftsprozessmanagements (ZuGPM 2023)

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P337 - INFORMATIK 2023 - Designing Futures: Zukünfte gestalten