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User-Centered Requirements for Augmented Reality as a Cognitive Assistant for Safety-Critical Services

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dc.contributor.authorBräker, Julia
dc.contributor.authorOsterbrink, Anna
dc.contributor.authorSemmann, Martin
dc.contributor.authorWiesche, Manuel
dc.date.accessioned2023-04-19T04:38:16Z
dc.date.available2023-04-19T04:38:16Z
dc.date.issued45017
dc.description.abstractAugmented reality (AR) is widely acknowledged to be beneficial for services with exceptionally high requirements regarding knowledge and simultaneous tasks to be performed and are safety-critical. This study explores the user-centered requirements for an AR cognitive assistant in the operations of a large European maritime logistics hub. Specifically, it deals with the safety-critical service process of soil sounding. Based on fourteen think-aloud sessions during service delivery, two expert interviews, and two expert workshops, five core requirements for AR cognitive assistants in soil sounding are derived, namely (1) real-time overlay, (2) variety in displaying information, (3) multi-dimensional tracking, (4) collaboration, and (5) interaction. The study is the first one on the applicability and feasibility of AR in the maritime industry and identifies requirements that impact further research on AR use in safety-critical environments.de
dc.identifier.doi10.1007/s12599-022-00779-3
dc.identifier.pissn1867-0202
dc.identifier.urihttp://dx.doi.org/10.1007/s12599-022-00779-3
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/41214
dc.publisherSpringer
dc.relation.ispartofBusiness & Information Systems Engineering: Vol. 65, No. 2
dc.relation.ispartofseriesBusiness & Information Systems Engineering
dc.subjectAugmented reality
dc.subjectCase study
dc.subjectCognitive assistant
dc.subjectMixed reality
dc.subjectRequirements
dc.subjectService engineering
dc.subjectThink aloud
dc.subjectVirtual reality
dc.titleUser-Centered Requirements for Augmented Reality as a Cognitive Assistant for Safety-Critical Servicesde
dc.typeText/Journal Article
gi.citation.endPage178
gi.citation.startPage161

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BISE 65(2) - April 2023