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Job-related technology resistance among public sector employees: A social environment approach: “Alexa, how can I avoid using innovative technology at work?”
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2024
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Gesellschaft für Informatik e.V.
Zusammenfassung
The current paper presents a work-in-progress study extending previous research on technology resistance among public sector employees by introducing a social environment approach, providing a more inclusive view of resistance towards technology in the public sector. We argue that technology-resisting behavior at the individual level may be modified by both individual characteristics, such as the susceptibility to the status quo bias, as suggested by previous work, and the particular social environment. We argue that the unique organizational-cultural characteristics of the public sector constitute a special social environment that may induce job-related technology resistance among public sector employees. We expect this effect to be moderated by generational cohorts and the progress in digitalization of the respective employing public administration. To test our hypotheses, we propose an online experiment to explore the relationship between public sector employees’ attitudes towards the use of innovative technologies and the social environment.