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Can boundary objects mitigate communication defects in enterprise transformation? Findings from expert interviews

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dc.contributor.authorAbraham, Ralf
dc.contributor.authorNiemietz, Hella
dc.contributor.authorKinderen, Sybren de
dc.contributor.authorAier, Stephan
dc.contributor.editorJung, Reinhard
dc.contributor.editorReichert, Manfred
dc.date.accessioned2018-10-11T09:44:41Z
dc.date.available2018-10-11T09:44:41Z
dc.date.issued2013
dc.description.abstractInappropriate communication is a major threat to enterprise transformations. While enterprise architecture (EA) models may be helpful to support communication, these models are often tailored to the needs of specialists like enterprise architects. Based on empirical data from 12 expert interviews, we analyze how EA models can become boundary objects that span knowledge boundaries and alleviate communication defects among heterogeneous stakeholder groups in enterprise transformations. We contribute a framework that maps six communication defects to three knowledge boundaries and to 12 boundary object properties as a foundation for future EA model design. Our findings also indicate that EA models alone are not sufficient for overcoming communication defects, but that facilitators like architects are needed in addition.en
dc.identifier.isbn978-3-88579-616-9
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/17244
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofEnterprise Modelling and Information Systems Architectures (EMISA 2013)
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-222
dc.titleCan boundary objects mitigate communication defects in enterprise transformation? Findings from expert interviewsen
dc.typeText/Conference Paper
gi.citation.endPage40
gi.citation.publisherPlaceBonn
gi.citation.startPage27
gi.conference.dateSeptember 5-6, 2014
gi.conference.locationSt. Gallen, Switzerland
gi.conference.sessiontitleRegular Research Papers

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P222 - EMISA 2013 - Enterprise Modelling and Information Systems Architectures