Integrating experience management into the every-day life of organisations
| dc.contributor.author | Maier, Edith | |
| dc.contributor.author | Reimer, Ulrich | |
| dc.contributor.editor | Heisig, Peter | |
| dc.contributor.editor | Orth, Ronald | |
| dc.contributor.editor | Schönborn, Jakob Michael | |
| dc.contributor.editor | Thalmann, Stefan | |
| dc.date.accessioned | 2020-10-05T11:30:38Z | |
| dc.date.available | 2020-10-05T11:30:38Z | |
| dc.date.issued | 2020 | |
| dc.description.abstract | The paper discusses the results of extensive interviews to find out if and how companies these days actually manage experience-based knowledge. The study builds on the findings of a previous survey which showed that experience was still considered a valuable resource in times of digital change but rarely managed systematically. Trust and mutual respect as well as good leadership emerge as essential for successfully integrating the exchange and transfer of lessons learned. The good practice examples selected also show that embedding the capture, provision and reuse of knowledge into daily work processes is primarily a question of organizational culture rather than tools. However, the increasing availability of data and process traces as well as advances in text mining and new interface technologies such as voice assistants have given rise to novel solutions that can provide knowledge proactively when- and wherever needed and without requiring additional effort on the part of users. | en |
| dc.identifier.isbn | 978-3-88579-607-8 | |
| dc.identifier.pissn | 1617-5468 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/34392 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | WM 2019 - Wissensmanagement in digitalen Arbeitswelten: Aktuelle Ansätze und Perspektiven - Knowledge Management in Digital Workplace Environments: State of the Art and Outlook | |
| dc.relation.ispartofseries | Lecture Notes in Informatics (LNI) - Proceedings, Volume P-303 | |
| dc.subject | experience management | |
| dc.subject | tacit knowledge | |
| dc.subject | lessons learned | |
| dc.subject | organizational culture | |
| dc.subject | good practice | |
| dc.subject | learning organization | |
| dc.subject | process-oriented knowledge management | |
| dc.title | Integrating experience management into the every-day life of organisations | en |
| dc.type | Text/Conference Paper | |
| gi.citation.endPage | 152 | |
| gi.citation.publisherPlace | Bonn | |
| gi.citation.startPage | 139 | |
| gi.conference.date | 18.-20. März 2019 | |
| gi.conference.location | Potsdam | |
| gi.conference.sessiontitle | WS III: 8th German Workshop on Experience Management |
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