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Toward a reuse of product related concepts for service data management – An ontology approach

dc.contributor.authorSchermann, Michael
dc.contributor.authorBöhmann, Tilo
dc.contributor.authorKrcmar, Helmut
dc.contributor.editorCremers, Armin B.
dc.contributor.editorManthey, Rainer
dc.contributor.editorMartini, Peter
dc.contributor.editorSteinhage, Volker
dc.date.accessioned2019-10-11T07:58:19Z
dc.date.available2019-10-11T07:58:19Z
dc.date.issued2005
dc.description.abstractWith a growing customization, automation and standardisation of IT services a systematic management of data on IT services becomes a pressing issue for researchers and practitioners alike. We propose Service Data Management as a cross-functional data view on services and their delivery. To this end we develop a first draft of an ontological model of common concepts of IT services. For simple IT services, established standards from the world of physical products may be surprisingly useful in the domain of service management.en
dc.identifier.isbn3-88579-397-0
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/28254
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofInformatik 2005 – Informatik Live! Band 2
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-68
dc.titleToward a reuse of product related concepts for service data management – An ontology approachen
dc.typeText/Conference Paper
gi.citation.endPage463
gi.citation.publisherPlaceBonn
gi.citation.startPage459
gi.conference.date19. bis 22. September 2005
gi.conference.locationBonn
gi.conference.sessiontitleRegular Research Papers

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