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A Scoring Model for Public Administration Process Prioritization in Germany
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2023
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Gesellschaft für Informatik e.V.
Zusammenfassung
The German public administration still struggles on becoming digital though considerable effort has been made by accompanying laws and institutions and a good will to digitalize all user-centered processes. But still there is no structured prioritization of processes, and Stakeholders fear the ongoing rather ad-hoc processing of their digitalization tasks. This contribution aims to construct a suitable prioritization score by deriving domain-specific selective aspects along an IS evaluation approach and formulation of a score that relates to the priority of the service process. It can be used to sort a given amount of processes independently of the administrative level.