A Scoring Model for Public Administration Process Prioritization in Germany
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ISSN der Zeitschrift
6. Fachtagung Rechts- und Verwaltungsinformatik (RVI 2023)
Regular Research Papers
Gesellschaft für Informatik e.V.
The German public administration still struggles on becoming digital though considerable effort has been made by accompanying laws and institutions and a good will to digitalize all user-centered processes. But still there is no structured prioritization of processes, and Stakeholders fear the ongoing rather ad-hoc processing of their digitalization tasks. This contribution aims to construct a suitable prioritization score by deriving domain-specific selective aspects along an IS evaluation approach and formulation of a score that relates to the priority of the service process. It can be used to sort a given amount of processes independently of the administrative level.