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Process driven competence management: a case study at hilti corporation

dc.contributor.authorHintringer, Sandra
dc.contributor.authorNemetz, Martin
dc.contributor.editorMaier, Ronald
dc.date.accessioned2019-01-17T10:30:19Z
dc.date.available2019-01-17T10:30:19Z
dc.date.issued2011
dc.description.abstractIn light of the focus on competence in Hilti's Champion 3C strategy (customer, competence and concentration) 1 and their lived process organization the following paper proposes a modeling method for a process driven competence management (PCM) approach that combines a process and a person-centered view on competences. Processes provide the context in which competences are identified, managed, evaluated and further developed. In the person-centered view identified competences are further defined and associated to job profiles and periodically assessed based on Hilti's Situational Leadership® model. Assessment results are linked to training and coaching initiatives to ensure that competence targets are met adequately and in consequence lead to better process performance The implemented PCM prototype on ADOxx® is based on the application scenario for the customer service center at Hilti.en
dc.identifier.isbn978-3-88579-276-5
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/19535
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartof6th Conference on Professional Knowledge Management – From Knowledge to Action
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-182
dc.subjectProcess driven competence management
dc.subjectcompetence modeling method
dc.subjectbusiness process management
dc.subjectmeta modeling
dc.subjectADOxx®
dc.titleProcess driven competence management: a case study at hilti corporationen
dc.typeText/Conference Paper
gi.citation.endPage294
gi.citation.publisherPlaceBonn
gi.citation.startPage287
gi.conference.dateFebruary 21-23, 2011
gi.conference.locationInnsbruck, Austria
gi.conference.sessiontitleRegular Research Papers

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