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Navigating Business Model Redesign: The Compass Method for Identifying Changes to the Operating Model

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dc.contributor.authorLara Machado, Paola
dc.contributor.authorVen, Montijn
dc.contributor.authorAysolmaz, Banu
dc.contributor.authorTuretken, Oktay
dc.contributor.authorBrocke, Jan
dc.date2024-10-01
dc.date.accessioned2024-10-30T15:28:42Z
dc.date.available2024-10-30T15:28:42Z
dc.date.issued2024
dc.description.abstractIn today’s dynamic business environment, organizations constantly change their business models to respond to emerging digital technologies and shifting customer expectations. It is a fundamental challenge to translate these changes into the organization’s operating model. When organizations redesign their business models, significant adjustments to the operating model and its underlying business processes are necessary to ensure the effective delivery of the value proposition to customers. Existing research falls short in detailing how changes to the business model at the tactical level impact the operating model at the operational level. To address this gap, this paper introduces the Compass Method. This method provides guidance for decision-makers at the tactical and operational levels in identifying necessary changes to their operating model using a set of operating model design cards. The method has been developed following the design science research methodology and is grounded in extant knowledge from both business model research and process management research. Three rounds of design and evaluation of the method were completed in multiple settings. The study contributes to the understanding of the relationship between business models, operating models, and business processes, paving the way for the development of complementary methods and tools to further investigate this relationship.de
dc.identifier.doi10.1007/s12599-024-00892-5
dc.identifier.issn1867-0202
dc.identifier.urihttp://dx.doi.org/10.1007/s12599-024-00892-5
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/45347
dc.publisherSpringer
dc.relation.ispartofBusiness & Information Systems Engineering: Vol. 66, No. 5
dc.relation.ispartofseriesBusiness & Information Systems Engineering
dc.subjectBusiness model
dc.subjectBusiness process management
dc.subjectDesign science research
dc.subjectOperating model
dc.subjectOrganizational design
dc.subjectProcess change
dc.titleNavigating Business Model Redesign: The Compass Method for Identifying Changes to the Operating Modelde
dc.typeText/Journal Article
mci.reference.pages607-638

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BISE 66(5) - Oktober 2024