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AI-based chatbots as enabler for efficient external knowledge management in public administration

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dc.contributor.authorWiethölter, Jost
dc.contributor.authorKühl, Linus
dc.contributor.authorFeldmann, Carsten
dc.contributor.editorWimmer, Maria A.
dc.contributor.editorRäckers, Michael
dc.contributor.editorHünemohr, Holger
dc.date.accessioned2024-09-23T09:21:55Z
dc.date.available2024-09-23T09:21:55Z
dc.date.issued2024
dc.description.abstractThis study addresses the pressing issue of staff shortages in German public administrations through the lens of digitalization, focusing on the potential of AI-based chatbots to solve this problem by replacing human labour. Employing a Design Science Research Process (DSRP) methodology, the research synthesizes theoretical foundations and regulatory frameworks to develop a robust chatbot concept. The artifact presented is a comprehensive architectural framework integrating user-centric design, linguistic processing, and regulatory compliance. The proposed artifact navigates complex federal structures and diverse IT infrastructures, promoting accessibility and inclusivity. Implications suggest enhanced efficiency and accessibility in public service delivery for potentially increasing citizen satisfaction and decreasing employee workload. The study underscores the importance of legal compliance and the evolving regulatory landscape in AI deployment. Future research will involve prototyping and evaluating the artifact's performance and applicability throughout the course of the DSRP, thus contributing to the advancement of digital transformation in public administrations.en
dc.identifier.doi10.18420/rvi2024-12
dc.identifier.isbn978-3-88579-745-6
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/44614
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartof7. Fachtagung Rechts- und Verwaltungsinformatik (RVI 2024): Neue Wege der Zusammenarbeit und Vernetzung für digitale Transformation und Verwaltungsmodernisierung
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-351
dc.subjectArtificial Intelligence
dc.subjectGenerative AI
dc.subjectLarge Language Models
dc.subjectChatbot
dc.subjectDSRP
dc.titleAI-based chatbots as enabler for efficient external knowledge management in public administrationen
dc.typeText/Student Paper
gi.citation.endPage160
gi.citation.publisherPlaceBonn
gi.citation.startPage149
gi.conference.date25.-26. September 2024
gi.conference.locationWiesbaden
gi.conference.reviewfull
gi.conference.sessiontitleKI in der öffentlichen Verwaltung

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P351 - 7. Fachtagung Rechts- und Verwaltungsinformatik (RVI 2024)