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Integrating business process simulation and information system simulation for performance prediction
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2016
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Gesellschaft für Informatik e.V.
Zusammenfassung
Business processes (BPs) and information systems (ISs) mutually affect each other in nontrivial ways. Quality issues may arise from missing alignment. Although simulation is a powerful approach to predict the performance of BPs and ISs, current approaches lack their integration in simulation. We propose a holistic performance prediction approach to adequately reflect the mutual impact between BPs and ISs in simulation. Applying the approach and tooling in a real-life case study showed its feasibility and practicability.