Unstructured Interaction: Integrating Informal Handwritten Knowledge into Business Processes

dc.contributor.author	Heinrichs, Felix	de_DE
dc.contributor.editor	Hauger, David	de_DE
dc.contributor.editor	Köck, Mirjam	de_DE
dc.contributor.editor	Nauerz, Andreas	de_DE
dc.date.accessioned	2017-11-15T14:59:31Z
dc.date.available	2017-11-15T14:59:31Z
dc.date.issued	2009
dc.description.abstract	Business processes are a widespread approach to managing and planning organizational activities. However, human work practices often differ from structured, formal process descriptions. Knowledge on process variations therefore becomes a key aspect in enacting and controlling business processes. Such knowledge usually is informally documented. Traditional paper, carrying handwritten information, still serves as one of the prevalent media in this context. Even in computer supported work environments, paper based documents are still common in professional settings. As a solution to the problem of integrating handwritten, informally specified knowledge into business processes, the concept of unstructured interaction is introduced and elaborated.
dc.identifier.uri	http://abis.l3s.uni-hannover.de/images/proceedings/abis2009/abis2009_heinrichs.pdf	de_DE
dc.identifier.uri	https://dl.gi.de/handle/20.500.12116/5022
dc.language.iso	en	de_DE
dc.relation.ispartof	17th Workshop on Adaptivity and User Modeling in Interactive Systems	de_DE
dc.title	Unstructured Interaction: Integrating Informal Handwritten Knowledge into Business Processes	de_DE
dc.type	Text/Conference Paper
gi.document.quality	digidoc

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