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Key persons in the selection and implementation of UX processes for the development of digital products: Schlüsselpersonen bei der Auswahl und Implementierung von UX-Prozessen zur Entwicklung digitaler Produkte
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Datum
2024
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Association for Computing Machinery
Zusammenfassung
Many companies face the challenge of identifying and effectively implementing a suitable UX process that meets their individual requirements and organisational contexts. This article analyses which stakeholders in companies significantly influence the selection and implementation of UX processes in the development of digital products. Based on an online survey, the degree of involvement of various stakeholders is analysed. The study shows that UX and design specialists in particular, as well as product management, play a central role. It also shows that many companies favour flexible UX processes and prefer internal expertise. The research emphasises the need for practice-oriented frameworks and tools to support the decision-making and implementation of UX processes. The insights gained are to be incorporated into the development of a solution that is customised to the specific needs and UX maturity levels of companies in order to enable more effective UX integration.