When an emotional robot meets real customers Exploring HRI in a customer relationship setting
| dc.contributor.author | Velkovska, Julia | |
| dc.date.accessioned | 2019-09-05T01:08:21Z | |
| dc.date.available | 2019-09-05T01:08:21Z | |
| dc.date.issued | 2019 | |
| dc.description.abstract | Spoon, a robot described by its designers as “social”, “emotional”, “empathic” and also “sympathic”, was put for three months period during last autumn in a telephone and IT shop in the center of Paris with the mission “to help” sales advisors to receive customers and answer their first questions (like orientation in this big two-floor shop, how to meet an advisor etc.). Building on the video-ethnographic study I conducted at this occasion, the paper explores the interactions between the robot and the customers as well as its inscription in the spatial configuration and work activities of this commercial space. | en |
| dc.identifier.doi | 10.18420/muc2019-ws-646 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/25260 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Mensch und Computer 2019 - Workshopband | |
| dc.relation.ispartofseries | Mensch und Computer | |
| dc.subject | Social Robotics | |
| dc.subject | Customer Relationship | |
| dc.subject | Emotions | |
| dc.subject | Public Space | |
| dc.subject | Shop Interactions | |
| dc.subject | User’s work | |
| dc.subject | Interactional engagement | |
| dc.title | When an emotional robot meets real customers Exploring HRI in a customer relationship setting | en |
| dc.type | Text/Workshop Paper | |
| gi.citation.publisherPlace | Bonn | |
| gi.conference.date | 8.-11. September 2019 | |
| gi.conference.location | Hamburg | |
| gi.conference.sessiontitle | MCI-WS13: Interacting with Robots and Virtual Agents? Robotic Systems in Situated Action and Social Encounters | |
| gi.document.quality | digidoc |
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