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The Impact of Activity Labeling Styles on Process Model Quality

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dc.contributor.authorMendling, Jan
dc.contributor.authorReijers, Hajo
dc.contributor.editorHesse, Wolfgang
dc.contributor.editorOberweis, Andreas
dc.date.accessioned2019-04-03T13:21:49Z
dc.date.available2019-04-03T13:21:49Z
dc.date.issued2008
dc.description.abstractQuality issues and their connection with structural aspects of process models have been recently studied, but there is still a notable lack of research into quality aspects of activity labels in business process models. In this paper, we investigate whether the guideline to use verb-object labels actually contributes to improved model quality in terms of less ambiguity and higher usefulness. In an explorative analysis of the activity labels in the SAP Reference Model we identify three labeling styles that differ in the degree of ambiguity they bring about. Based on these styles we design a survey to test the hypothetical connection between labeling style and quality. The results suggest that indeed the verb-object style is superior to other ways of constructing labels. Our findings are deemed to be useful for modeling practice.en
dc.identifier.isbn978-3-88579-223-9
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/21458
dc.language.isoen
dc.publisherGesellschaft für Informatik e. V.
dc.relation.ispartofSIGSAND-EUROPE 2008: Proceedings of the Third AIS SIGSAND European Symposium on Analysis, Design, Use and Societal Impact of Information Systems
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-129
dc.subjectBusiness Process Modeling and ERP Systems
dc.subjectConceptual Modelling
dc.subjectEvaluations of Systems Analysis and Design Modelling Methods and Techniques
dc.subjectWorkflow Management
dc.titleThe Impact of Activity Labeling Styles on Process Model Qualityen
dc.typeText/Conference Paper
gi.citation.endPage127
gi.citation.publisherPlaceBonn
gi.citation.startPage117
gi.conference.dateJune 12 - 13, 2008
gi.conference.locationMarburg
gi.conference.sessiontitleRegular Research Papers

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P129 - SIGSAND-EUROPE 2008: Proceedings of the Third AIS SIGSAND European Symposium on Analysis, Design, Use and Societal Impact of Information Systems