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Performing Human-Centered Design Process Assessments

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dc.contributor.authorHeimgärtner, Rüdiger
dc.contributor.editorLudewig, Elske
dc.contributor.editorJackstädt, Thomas
dc.date.accessioned2021-09-03T19:14:00Z
dc.date.available2021-09-03T19:14:00Z
dc.date.issued2021
dc.description.abstractProcess assessment is a disciplined project-oriented evaluation of an organizational unit’s processes with respect to a process assessment model. In this paper, an approach is presented of how to assess human centered design (HCD) processes. In detail, the standard approach according to ISO 9241-210 and the HCD processes according to ISO 9241-220 are considered. The HCD process assessment model (PAM) is intended for use when performing conformational assessments of the process capability on the development of interactive systems. It was developed in accordance with the requirements of ISO/IEC 33020. HCD has its own process reference model (PRM), which was developed based on the HCD processes defined in ISO 9241-220. The HCD-PAM contains a set of indicators to be considered when interpreting the content of the HCD-PRM. These indicators may also be used when implementing a process improvement program subsequent to an assessment within an organization. The structure and the content of the HCD-PAM is explained, and it is exemplified by a practical example of assessing base practice 6 of the process HCP.3.4.2. Finally, it is indicated, how an assessment of HCD processes should be prepared, executed, and followed up.en
dc.identifier.doi10.18420/muc2021-up-354
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/37349
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V. und German UPA e.V.
dc.relation.ispartofMensch und Computer 2021 - Usability Professionals
dc.relation.ispartofseriesMensch und Computer
dc.subjectCapability
dc.subjectmaturity
dc.subjectprocess assessment model
dc.subjectprocess reference model
dc.subjectHuman Centered Design
dc.subjectISO
dc.subjectUX
dc.subjectStandards
dc.subjectUser experience
dc.subjectISO 9241-220
dc.subjectHuman Centered Design Processes
dc.titlePerforming Human-Centered Design Process Assessmentsen
dc.typeText/Conference Paper
gi.citation.publisherPlaceBonn
gi.conference.date5.-8. September 2021
gi.conference.locationIngolstadt
gi.document.qualitydigidoc

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