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The Five Diamond Method for Explorative Business Process Management

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dc.contributor.authorGrisold, Thomas
dc.contributor.authorGroß, Steven
dc.contributor.authorStelzl, Katharina
dc.contributor.authorBrocke, Jan
dc.contributor.authorMendling, Jan
dc.contributor.authorRöglinger, Maximilian
dc.contributor.authorRosemann, Michael
dc.date.accessioned2022-04-06T10:20:20Z
dc.date.available2022-04-06T10:20:20Z
dc.date.issued2022
dc.description.abstractExplorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entirely new processes has remained largely conceptual, leaving it open how explorative BPM can be put into practice. Following the design science research paradigm and situational method engineering, we address this research gap by proposing a method called the Five Diamond Method. This method guides explorative BPM activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions. The method is evaluated against literature-backed design objectives and competing artifacts, qualitative data gathered from BPM practitioners, as well as a pilot study and two real-world applications. This research provides two contributions. First, the Five Diamond Method broadens the scope of BPM by integrating prescriptive knowledge from innovation management. Second, the method supports capturing emerging opportunities arising from changing customer needs and digital technologies.de
dc.identifier.doi10.1007/s12599-021-00703-1
dc.identifier.pissn1867-0202
dc.identifier.urihttp://dx.doi.org/10.1007/s12599-021-00703-1
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/38598
dc.publisherSpringer
dc.relation.ispartofBusiness & Information Systems Engineering: Vol. 64, No. 2
dc.relation.ispartofseriesBusiness & Information Systems Engineering
dc.subjectAmbidextrous BPM
dc.subjectBusiness process management
dc.subjectDesign science research
dc.subjectDigital technologies
dc.subjectExplorative BPM
dc.subjectInnovation management
dc.subjectSituational method engineering
dc.titleThe Five Diamond Method for Explorative Business Process Managementde
dc.typeText/Journal Article
gi.citation.endPage166
gi.citation.startPage149

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BISE 64(2) - April 2022