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Examining Joy of Use and Usability During Mobile Phone Interactions within a Multimodal Methods Approach

dc.contributor.authorLingelbach, Katharina
dc.contributor.authorTagalidou, Nektaria
dc.contributor.authorMarkey, Patrick S.
dc.contributor.authorFöll, Bettina
dc.contributor.authorPeissner, Matthias
dc.contributor.authorVukelić, Mathias
dc.contributor.editorMühlhäuser, Max
dc.contributor.editorReuter, Christian
dc.contributor.editorPfleging, Bastian
dc.contributor.editorKosch, Thomas
dc.contributor.editorMatviienko, Andrii
dc.contributor.editorGerling, Kathrin|Mayer, Sven
dc.contributor.editorHeuten, Wilko
dc.contributor.editorDöring, Tanja
dc.contributor.editorMüller, Florian
dc.contributor.editorSchmitz, Martin
dc.description.abstractObjective: We investigate experienced joy of use (JoU) and usability using a multimodal methods approach by systematically varying mobile phone interactions. Methods: We combined subjective and objective measures to investigate whether positive emotional experiences and moments of joy during the interaction can be distinguished from neutral and negative emotional experiences. In a study with 30 participants, electroencephalography (EEG), electrocardiography (ECG), electrodermal activity (EDA), facial emotion recognition, and questionnaires were used. Results: There were greater positive experiences in interactions designed to elicit JoU, even under bad usability. We did not observe a difference between the conditions in the EEG indices. However, a higher heart rate and components in the EDA phasic response as well as facial muscle activity associated with anger were linked to good usability combined with no JoU. Conclusion: The multimodal methods approach reveals great potential to investigate JoU and usability in naturalistic scenarios. Application: The developed framework provides a groundwork to evaluate and improve interactions with technology. Thereby, users and their emotional experiences are placed at the centre when designing user interfaces. By detecting moments of joy, this approach can support a better understanding of how technology can be purposefully designed for joyful experiences.en
dc.relation.ispartofMensch und Computer 2022 - Tagungsband
dc.relation.ispartofseriesMensch und Computer
dc.subjectUser Experience
dc.subjectAffective Computing
dc.subjectMultimodal Measures
dc.subjectElectrodermal Activity
dc.subjectFacial Expression Decoding
dc.subjectJoy Of Use
dc.subjectHuman-Machine Interaction
dc.titleExamining Joy of Use and Usability During Mobile Phone Interactions within a Multimodal Methods Approachen
dc.typeText/Conference Paper
gi.citation.publisherPlaceNew York
gi.conference.date4.-7. September 2022
gi.conference.sessiontitleMCI-SE06: Usability and User Experience