Evolving Government-Citizen Ties in Public Service Design and Delivery
| dc.contributor.author | Araujo, Renata | |
| dc.contributor.author | Taher, Yehia | |
| dc.contributor.author | Heuvel, Willem-Jan van den | |
| dc.contributor.author | Cappelli, Claudia | |
| dc.contributor.editor | Wimmer, Maria A. | |
| dc.contributor.editor | Janssen, Marijn | |
| dc.contributor.editor | Macintosh, Ann | |
| dc.contributor.editor | Scholl, Hans Jochen | |
| dc.contributor.editor | Tambouris, Efthimios | |
| dc.date.accessioned | 2018-10-12T11:48:40Z | |
| dc.date.available | 2018-10-12T11:48:40Z | |
| dc.date.issued | 2013 | |
| dc.description.abstract | This paper discusses ongoing research on how to enforce governmentcitizen ties in collaborative public services design and delivery among citizens and public service providers. It is discussed how fine-tuned collaboration support and public service information transparency and understandability can be designed to enhance government-citizen interactions. The research is contextualised into the COCKPIT project, which aims at providing a governance model for public service design and delivery and a metamodel for public services structural representation. | en |
| dc.identifier.isbn | 978-3-88579-615-2 | |
| dc.identifier.pissn | 1617-5468 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/17253 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2013 | |
| dc.relation.ispartofseries | Lecture Notes in Informatics (LNI) - Proceedings, Volume P-221 | |
| dc.subject | e-government | |
| dc.subject | public services delivery | |
| dc.subject | process model understandability | |
| dc.title | Evolving Government-Citizen Ties in Public Service Design and Delivery | en |
| dc.type | Text/Conference Paper | |
| gi.citation.endPage | 26 | |
| gi.citation.publisherPlace | Bonn | |
| gi.citation.startPage | 19 | |
| gi.conference.date | 16-19 September 2013 | |
| gi.conference.location | Koblenz, Germany | |
| gi.conference.sessiontitle | Regular Research Papers |
Dateien
Originalbündel
1 - 1 von 1