Konferenzbeitrag
Four-Dimensional Sustainable E-Services
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Datum
2014
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Verlag
BIS-Verlag
Zusammenfassung
E-services are not sustainable, unless specifically designed for sustainability along four
dimensions (4D): economical, technical, environmental, and social. Designing 4D-sustainable eservices
is very complex, mainly due to the many challenges in communicating and assessing
sustainability. This paper proposes a conceptual model that identifies the core elements of 4Dsustainable
e-services. Our goal is to enhance the shared understanding amongst sustainability
stakeholders, while easing sustainability assessment and negotiation. We illustrate the value of the
conceptual model using a real-life case study featuring an airport baggage handling system.