Natural Language Processing for Industrial Applications
| dc.contributor.author | Quarteroni, Silvia | |
| dc.date.accessioned | 2018-04-13T18:33:30Z | |
| dc.date.available | 2018-04-13T18:33:30Z | |
| dc.date.issued | 2018 | |
| dc.description.abstract | Recently, natural language processing applications have become very popular in the industry. Examples of such applications include “semantic” enterprise search engines, document categorizers, speech recognizers and – last but not least – conversational agents, also known as virtual assistants or “chatbots”. The latter in particular are very sought-after in the customer care domain, where the aim is to complement the live agent experience with an artificial intelligence able to help users fulfil a task. In this paper, we discuss the challenges and limitations of industrial chatbot applications, with a particular focus on the “human-in-the-loop” aspect, whereby a cooperation between human and machine takes place in mutual interest. Furthermore, we analyse how the same aspect intervenes in other industrial natural language processing applications. | en |
| dc.identifier.doi | 10.1007/s00287-018-1094-1 | |
| dc.identifier.pissn | 1432-122X | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/16423 | |
| dc.language.iso | en | |
| dc.publisher | Springer-Verlag | |
| dc.relation.ispartof | Informatik Spektrum: Vol. 41, No. 2 | |
| dc.title | Natural Language Processing for Industrial Applications | en |
| dc.type | Text/Journal Article | |
| gi.citation.endPage | 112 | |
| gi.citation.publisherPlace | Berlin Heidelberg | |
| gi.citation.startPage | 105 | |
| gi.conference.sessiontitle | Hauptbeitrag |