Features for Mobile Feedback Tools: Applying the KANO Method
| dc.contributor.author | Stade, Melanie | |
| dc.contributor.author | Seyff, Norbert | |
| dc.contributor.editor | Burghardt, Manuel | |
| dc.contributor.editor | Wimmer, Raphael | |
| dc.contributor.editor | Wolff, Christian | |
| dc.contributor.editor | Womser-Hacker, Christa | |
| dc.date.accessioned | 2017-08-09T21:05:04Z | |
| dc.date.available | 2017-08-09T21:05:04Z | |
| dc.date.issued | 2017 | |
| dc.description.abstract | Feedback tools support end-users in communicating needs and problems when using a software system. However, there are no research results available that discuss if the features provided by a feedback tool, such as screenshot annotation options, influence end-users’ satisfaction with the feedback tool. In our study, we used the KANO method to explore the mobile feedback tool features that affect the end-users’ satisfaction with the tool. We analyzed typical feedback features provided by two mobile feedback tools. Each tool was used by a selected number of end-users for a ten-day period. After that, we asked the end-users about their feature preferences and applied the KANO model to categorize the features. The results show that there are certain features that can influence end-users’ opinion about the feedback tool. These research results can help with the design of future mobile feedback tools that optimally support end-users in providing feedback for software systems. | en |
| dc.identifier.doi | 10.18420/muc2017-mci-0186 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/3254 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Mensch und Computer 2017 - Tagungsband | |
| dc.relation.ispartofseries | Mensch und Computer | |
| dc.subject | User involvement | |
| dc.subject | end-user feedback | |
| dc.subject | feedback tools | |
| dc.subject | KANO method | |
| dc.title | Features for Mobile Feedback Tools: Applying the KANO Method | en |
| dc.type | Text/Conference Paper | |
| gi.citation.endPage | 180 | |
| gi.citation.publisherPlace | Regensburg | |
| gi.citation.startPage | 171 | |
| gi.conference.date | 10.-13. September 2017 | |
| gi.conference.location | Regensburg | |
| gi.conference.sessiontitle | Tools: Design und Evaluation | |
| gi.document.quality | digidoc |
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