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Service catalogue and service sourcing

dc.contributor.authorPfitzinger, Bernd
dc.contributor.authorBley, Holger
dc.contributor.authorJestädt, Thomas
dc.contributor.editorAbramowicz, Witold
dc.contributor.editorAlt, Rainer
dc.contributor.editorFähnrich, Klaus-Peter
dc.contributor.editorFranczyk, Bogdan
dc.contributor.editorMaciaszek, Leszek A.
dc.date.accessioned2019-01-11T10:04:58Z
dc.date.available2019-01-11T10:04:58Z
dc.date.issued2010
dc.description.abstractService management organizations and processes increasingly become standardized and even certified according to ISO/IEC 20000-1, creating detailed knowledge of the IT services rendered. The description of the services in a service catalogue needs to be enhanced beyond the components of IT services to include all contributing organizational units and business processes. An integrated model of the service catalogue is developed, visualized in a novel way and exemplarily applied to a large service provider. Finally, its usage for balanced sourcing decisions is discussed.en
dc.identifier.isbn978-3-88579-271-0
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/19106
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofINFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-177
dc.titleService catalogue and service sourcingen
dc.typeText/Conference Paper
gi.citation.endPage62
gi.citation.publisherPlaceBonn
gi.citation.startPage55
gi.conference.dateSeptember 27 - October 1, 2010
gi.conference.locationLeipzig
gi.conference.sessiontitleRegular Research Papers

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