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Evolution of intelligent quality management process based on using performance quality indicators

dc.contributor.authorAnsari-Ch., Fazel
dc.contributor.authorFathi, Madjid
dc.contributor.authorSeidenberg, Ulrich
dc.contributor.editorMaier, Ronald
dc.date.accessioned2019-01-17T10:30:17Z
dc.date.available2019-01-17T10:30:17Z
dc.date.issued2011
dc.description.abstractToday inadequate use of knowledge, experiences and human creativities is caused to a know-do gap in quality and performance management. In this sense enterprises are not able to sustain long-term organizational advantages, continuously improve the quality of performance and fulfill customer satisfaction. What can be done with Knowledge Management (KM) to overcome this challenge? KM is integrating various components on the organizational framework to empower an enterprise to develop customer-oriented approaches and to convert knowledge into added values and profits in long-term. In addition; this, in connection with innovations and culture-oriented approaches, results in enhancement of product lifecycle. In this paper, based on former efforts [An09a, An09b], a renewed process model for this integration approach is introduced entitled as Intelligent Quality Management Process (IQMP). IQMP utilizes performance quality indicators to evaluate the success of knowledge intensive business process. These indicators are defined either based on Key-Performance-Indicators (KPIs), Quality Indicators (QIs) or by adopting of experts/technical staff's objectives which is carried out within structured surveys or observations inside an enterprise. This paper addresses the concept and theoretical background of IQMP as the work-in-progress, and presents the first level results realized by implementation of a prototype of Management Cockpit.en
dc.identifier.isbn978-3-88579-276-5
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/19517
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartof6th Conference on Professional Knowledge Management – From Knowledge to Action
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-182
dc.titleEvolution of intelligent quality management process based on using performance quality indicatorsen
dc.typeText/Conference Paper
gi.citation.endPage160
gi.citation.publisherPlaceBonn
gi.citation.startPage149
gi.conference.dateFebruary 21-23, 2011
gi.conference.locationInnsbruck, Austria
gi.conference.sessiontitleRegular Research Papers

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