Lenny the bot as a resource for sequential analysis: exploring the treatment of Next Turn Repair Initiation in the beginnings of unsolicited calls
| dc.contributor.author | Relieu, Marc | |
| dc.contributor.author | Sahin, Merve | |
| dc.contributor.author | Francillon, Aurelien | |
| dc.date.accessioned | 2019-09-05T01:08:20Z | |
| dc.date.available | 2019-09-05T01:08:20Z | |
| dc.date.issued | 2019 | |
| dc.description.abstract | Based on conversation analysis, this study examines a corpus of naturally produced telemarketing phone calls with a chatbot called Lenny. Initially designed to trick the authors of unsolicited calls, Lenny has a methodological interest for Conversation Analysis and permits a fine understanding of bot/human professional calls. Because the design of its “turns” never changes, Lenny facilitates the comparisons between sequential phenomena. In this paper, we focus on repair sequences initiated with a specific “trouble with hearing” Next Turn Repair Initiator during beginnings and pre- beginnings. We show how the caller preserves the progressivity of the call while trying to solve the repair issue. | en |
| dc.identifier.doi | 10.18420/muc2019-ws-645 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/25259 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Mensch und Computer 2019 - Workshopband | |
| dc.relation.ispartofseries | Mensch und Computer | |
| dc.subject | repair | |
| dc.subject | chatbot | |
| dc.subject | conversation analysis | |
| dc.subject | voice | |
| dc.subject | telemarketing calls | |
| dc.title | Lenny the bot as a resource for sequential analysis: exploring the treatment of Next Turn Repair Initiation in the beginnings of unsolicited calls | en |
| dc.type | Text/Workshop Paper | |
| gi.citation.publisherPlace | Bonn | |
| gi.conference.date | 8.-11. September 2019 | |
| gi.conference.location | Hamburg | |
| gi.conference.sessiontitle | MCI-WS13: Interacting with Robots and Virtual Agents? Robotic Systems in Situated Action and Social Encounters | |
| gi.document.quality | digidoc |
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