Kleiner, FrankAbecker, AndreasFähnrich, Klaus-PeterFranczyk, Bogdan2019-01-112019-01-112010978-3-88579-270-3https://dl.gi.de/handle/20.500.12116/19298We describe our work on using Semantic MediaWiki as a central platform for managing IT services and the underlying technical components within an organization. We present our toolkit of MediaWiki extensions which add ITSM-specific functionalities to Semantic MediaWiki and describe their interactions. We also outline the benefits gained by using Semantic Technologies in IT Service Management.enText/Conference Paper1617-5468