Zacharias, JanKlein, MaikeKrupka, DanielWinter, CorneliaGergeleit, MartinMartin, Ludger2024-10-212024-10-212024978-3-88579-746-32944-7682https://dl.gi.de/handle/20.500.12116/45102In the last few years, generative artificial intelligence (gen AI) has become a success factor in various sectors, including the financial industry. Understanding how the industry perceives gen AI is vital for its successful integration. Therefore, we conducted a mixed-methods study consisting of sentiment and subjectivity analyses of finance-related Reddit discussions, combined with expert interviews from global financial institutions. Whereas the public sentiment has a cautious optimism, experts express both strong support and concerns about gen AI implementations in financial institutions. This study contributes to the academic and practical understanding of gen AI’s real-world implications, highlighting the need for well-considered implementation strategies in the financial industry.enGenerative Artificial IntelligenceFinancial ServicesSentiment AnalysisText/Conference Paper10.18420/inf2024_1291617-54682944-7682