Burkhardt, FelixStegmann, JoachimBallegooy, Markus vanCremers, Armin B.Manthey, RainerMartini, PeterSteinhage, Volker2019-10-112019-10-1120053-88579-397-0https://dl.gi.de/handle/20.500.12116/28112In order to improve the automation rate of state-of-the-art IVR systems we introduce the application of two key technologies. Semantic processing is performed to analyze the input utterance of the user and to generate a suitable system output based on a given domain model. Additionally, affect awareness is used for monitoring the emotional state of the user.enText/Conference Paper1617-5468